For Customer Satisfaction, Michelin Is No. 1!

For Customer Satisfaction, Michelin Is No. 1!

Customers agree: Michelin is No. 1.

Michelin achieved a notable accomplishment in the 2024 U.S. Original Equipment Tire Customer Satisfaction Study by winning its 100th, 101st, and 102nd J.D. Power Awards.

Michelin achieved top scores for Luxury, Passenger Car, and Performance Sport Vehicles in Original Equipment Tire Customer Satisfaction for 2024. This accomplishment showcases Michelin’s dedication to providing top-notch tire quality and performance, as shown by responses from drivers throughout the United States.

Shrader Tire and Oil is proud to have been associated with Michelin for more than 60 years.

Alexis Garcin, President and CEO of Michelin, commended the tire company’s achievements, crediting the hard work of their employees in developing, constructing, and supplying tires.

The research, which gathered responses from more than 31,000 vehicle owners, evaluated contentment across four main categories: tire longevity, tire ride quality, tire aesthetics, and tire grip/handling. Michelin’s ongoing triumph showcases its lasting dedication to customer contentment and tire quality.

Today, with 14 truck tire and fleet service centers, two state-of-the-art Michelin retread plants, and four bulk lubricant operations larger than ever, Shrader Tire & Oil is the premier tire and lubricant distributor in the Midwest.

By aligning ourselves with Chevron & Michelin, Shrader brings value to our customers for less. In addition to providing the highest quality products in the industry, Shrader offers the best service in the region. Our knowledge and expertise go well beyond our product lines. We strive to create loyal partnerships with our customers while providing measurable solutions for lowering operating costs through our high-performance products and extreme customer service.

For more than 75 years, Shrader Tire and Oil has been Keeping the Transportation Industry Rolling and Safe!

Shrader Tire and Oil’s Pemberville Retread Plant Receives High Audit Scores

Shrader Tire and Oil’s Pemberville Retread Plant Receives High Audit Scores

Congratulations are in order for our very own MRT II plant – located in Pemberville, Ohio – after Michelin gave high marks to the retread facility in its annual audit.
“My team deserves all the credit,” said MRT II Manager John Taylor. “They are a great team that cares about what goes to our customers. They’re a fun group to mentor and coach.”
Michelin annually does an audit of retread facilities. The scores given to MRT II for the recent audit include:
• 100 percent for Safety
• 99 percent for Process Quality Audit – The auditor goes post-to-post and interacts with the operators to ensure they can perform the functions by applying work methods and specifications correctly.
• 99 percent for Finished Product Quality Audit. The auditor chooses 20 random tires from the warehouse ready to go to the customer and brings them back into the plant, putting them through a rigorous inspection to ensure proper work methods were followed.
“A lot of hard work goes into ensuring we are producing at the highest quality retread level possible in the industry,” said Bob Watters, STO’s general manager of manufacturing. “Thank you to the MRT II team for exercising our STO vision to keep the transportation industry rolling and safe!”
An audit at MRT I will come later this spring.

Shrader Tire & Oil Hosts Delo Truck

Shrader Tire & Oil Hosts Delo Truck


Shrader Tire and Oil hosted two Delo Truck Experience events in September, one at our store in Melvindale, Mich. and the other at our Columbus, Ohio, location.

Chevron takes the Delo Truck across the country giving customers an opportunity to learn more about the product. Inside the Delo trailer are multiple interactive displays that customers can experience and educate themselves about Chevron and Delo.

Shrader Tire and Oil representatives were on hand to talk with customers and potential customers as well. Tours were given of the Shrader Tire and Oil retread plant, bulk oil facility and warehouse.

Shrader Tire & Oil, Habitat Partner on Playhouse Build

Shrader Tire & Oil, Habitat Partner on Playhouse Build

TOLEDO, Ohio — Employees and family members of Shrader Tire & Oil volunteered Saturday to build a playhouse for a local family.

Partnering with the Maumee Valley Habitat for Humanity, Shrader Tire & Oil employees designed, painted and built the 4-foot wide, 5-foot-long playhouse that was then donated to a Toledo family for their three children, ages 2-6.

The community project is part of Shrader Tire & Oil celebrating its 75 years in business in 2023. One of the company’s Core Values is Community Involvement.

Shrader Tire & Oil employees chose a barnyard theme for the playhouse, painting both inside and outside of the structure, using bright colors and amazing designs. While Maumee Valley Habitat for Humanity team leaders supervised, the team painted the structure, put up the four walls, created window borders and applied shingles to the roof. Using a big red barn as the theme, the playhouse included a bright blue sky, horses, cows, pigs, and sheep.

A family of five came to Shrader Tire & Oil headquarters on Sylvania Ave. in Toledo to view the finished project and take it home with them.

It was an amazing opportunity for Shrader Tire & Oil to contribute to Maumee Valley Habitat for Humanity.

Shrader Tire & Oil was founded in 1948 and has been located on Sylvania Ave. for most of the past 75 years. There are also 18 other locations in Ohio, Michigan and Indiana, including multiple fleet stores, two Michelin retread plants and a bulk oil facility.


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